Haus Chores

First attempt to comment on a jira results in "the issue no longer exists"

Details

  • Type: Bug Bug
  • Status: Reopened Reopened
  • Priority: Major Major
  • Resolution: Unresolved
  • Affects Version/s: short-term
  • Fix Version/s: short-term
  • Component/s: Jira
  • Labels:
    None
  • Number of attachments :
    0

Description

The steps to reproduce are more or less:

  • I get a mail from jira about a created/udpated issue
  • I click on the link, Firefox 3.0.6 opens it
  • I comment on the issue, submit the commit
  • the result is "the issue no longer exists"
  • go back, the comment is lost, pull some hairs, rewrite the comment. This time submit succeeds

Workarounds I've found so far:

  • before submitting, copy the comment in the clipboard, make it fail, go back, paste, submit, works
  • when the page opens, force a manual reload of it, then comment

I believe the issue is restricted to Firefox 3.0.6, but haven't actually tried with other browsers.

Issue Links

is duplicated by

Bug - A problem which impairs or prevents the functions of the product. HAUS-1783 Jira seems to have a PITA bug, losing comments

  • Major - Major loss of function.
  • Closed - The issue is considered finished, the resolution is correct. Issues which are not closed can be reopened.

Activity

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Andrea Aime added a comment -

Ah, forgot to say I can reproduce this issue in both Windows XP and Ubuntu Linux. With both enviroments the default browser is Firefox 3.0.6

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Andrea Aime added a comment - Ah, forgot to say I can reproduce this issue in both Windows XP and Ubuntu Linux. With both enviroments the default browser is Firefox 3.0.6
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Ben Walding added a comment -

We've just done an upgrade of JIRA; let me know if the problem persists and we will follow it up with Atlassian.

Thanks,

Ben

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Ben Walding added a comment - We've just done an upgrade of JIRA; let me know if the problem persists and we will follow it up with Atlassian. Thanks, Ben
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Andrea Aime added a comment -

Mumble, test test... if this one goes, the issue is fixed

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Andrea Aime added a comment - Mumble, test test... if this one goes, the issue is fixed
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Andrea Aime added a comment -

Yeah, it seems it has been fixed

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Andrea Aime added a comment - Yeah, it seems it has been fixed
Andrea Aime made changes -
Field Original Value New Value
Status Open [ 1 ] Resolved [ 5 ]
Resolution Fixed [ 1 ]
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Ben Walding added a comment -

Excellent, thanks for following up.

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Ben Walding added a comment - Excellent, thanks for following up.
Ben Walding made changes -
Status Resolved [ 5 ] Closed [ 6 ]
Ben Walding made changes -
Link This issue is duplicated by HAUS-1783 [ HAUS-1783 ]
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Tatu Saloranta added a comment -

Yes, the problem still occurs with Firefox 3.0.6 (this time on Windows). Error I got is:

—
Errors

  • The issue no longer exists.

You do not have permission to comment on issues in this project.
—

when following a link from email.

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Tatu Saloranta added a comment - Yes, the problem still occurs with Firefox 3.0.6 (this time on Windows). Error I got is: — Errors The issue no longer exists. You do not have permission to comment on issues in this project. — when following a link from email.
Ben Walding made changes -
Status Closed [ 6 ] Reopened [ 4 ]
Resolution Fixed [ 1 ]
Ben Walding made changes -
Workflow jira [ 104019 ] Support workflow [ 136539 ]

People

  • Assignee:
    Ben Walding
    Reporter:
    Andrea Aime
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Dates

  • Created:
    Updated: